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Fish

Terms and conditions

By purchasing products from our online shop, you agree to the following terms:

Payment

We accept Visa, MasterCard, Maestro and Solo. All our payment process is hosted on a secure server handled by Sage Pay.

Price

Due to circumstances beyond our control, prices may fluctuate because of, for example, changes imposed by manufacturers or currency rates. The price quoted on the website is in pounds sterling (£). The total cost of your order is the price of the goods, plus delivery.

Please note VAT is charged at the UK standard rate. If your delivery address is international, or within an EU country which apply other tax or charges, such as import duty, Coral Reef are not liable for this payment. The customer agrees to pay for these charges.

Availability

All orders placed with Coral Reef Aquatics are subject to availability. In the event that an item is out of stock, every effort will be made to highlight this on the website. However, if you order something that is out of stock a member of the Coral Reef team will contact you by email or phone to advise you of this and organise a refund, or exchange, or a credit for when the item is back in stock.

On rare occasions, more than one customer may have the same item in their baskets and place their orders at the same time – if this happens the person who checks out first will secure the item and we will contact the other customer.

Colour reproduction

Every reasonable care is taken to make sure the reproduction of colours on the website is accurate. However, there may be a slight variation because of the limits of technology.

Returns

Coral Reef Aquatics reserves the right to refuse any products that are returned outwith the 14-day returns period. Any items that have been used, are not in their original condition or do not have the box or packaging in the original condition will not be accepted. Your statutory rights are unaffected. Please see our returns section for more information.

Code of practice

We undertake to deal with any complaint within 5-7 working days.

Recycled packaging

In a bid to do our bit for the environment we will reuse packaging and boxes wherever possible.

Privacy

We will not pass on your details to any other party.

General

Coral Reef Aquatics reserves the right to refuse to supply any individual or company.

Coral Reef Aquatics are not responsible for any damage caused by the products we sell - please see the manufacturers' warranty for more information.

The terms and conditions constitute the agreement between head to feet and you (the customer) in respect of the use of our services and of our website, www.coralreefaquatics.co.uk. The agreement is governed by Scots law.

You are not permitted to reproduce, sell or exploit for any personal or commercial purpose any part of the website.

We pride ourselves on our close relationship with our customers. Please do not hesitate to get in touch if you have any problems.